The IT Specialist is responsible for providing technical support and ensuring the smooth operation of IT infrastructure. This role involves analyzing, troubleshooting, and resolving technology-related issues while maintaining a high level of customer service. The specialist will handle hardware and software inquiries, document solutions, and work collaboratively with team members to enhance overall IT performance.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 1 year of experience in IT support, troubleshooting, and system maintenance.
- Understanding of computer hardware, software, and network systems.
- Good communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
- Must be a team player.
Competencies and Skills
- In-depth knowledge of computer hardware, software, and network systems, including troubleshooting and maintenance.
- Strong analytical abilities to diagnose, troubleshoot, and resolve technical issues effectively and efficiently.
- Exceptional internal client support skills, ensuring clear communication and timely resolution of IT-related issues.
- Ability to accurately record incidents, changes, and solutions, maintaining up-to-date knowledge bases and IT manuals.
- Proficiency in managing multiple tasks and prioritizing incidents to meet service level agreements (SLAs) and deadlines.
- Understanding of IT security principles and practices, ensuring compliance with regulatory requirements and company policies.
- Ability to work well within a team, collaborating with other IT professionals to address complex issues and share knowledge.
- Flexibility in responding to emergencies and adapting to new technologies, processes, and tools.
- Competence in maintaining and preserving IT assets, ensuring accurate inventory and proper equipment handling.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php27,000.00 per month
Benefits:
- Additional leave
- Company events
- Discounted lunch
- Employee discount
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Staff meals provided
Schedule:
- 8 hour shift
- Flextime
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Education:
- Bachelor's (Required)
Experience:
- BPO: 1 year (Required)
- IT Specialist: 1 year (Required)
Location:
- Dumaguete City (Preferred)
Work Location: In person
Application Deadline: 01/31/2025
Expected Start Date: 08/01/2025
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