About Citco
The Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.
For decades, industry publications have recognized our leadership in service and innovation. These accolades are a reflection of our drive to push ourselves and our industry forward.
With strategically positioned global offices ,we offer opportunities for graduates and seasoned professionals to work across the world. Careers at Citco can span continents.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
The Senior Business Analyst will work closely with assigned IT Project Manager and business unit’s managers to gather requirements, document specifications and communicate requirements to all project stakeholders. The role will be both technical and business orientated, as such requirements gathering can be system driven or business operationally driven. The Business Analyst is also responsible for assisting the project management teams that support the various initiatives within the multiple business units.
Requirements Gathering
- Leading workshops and elicitation sessions with stakeholders to gather and document requirements for multiple complex projects.
- Work with SMEs and Business Leads to understand and document current state processes to identify gaps, risks, and pain points.
- Analysing and modelling business processes to create a complete picture of workflows.
- Work with multiple product owners to write & develop clear, functional & non- functional user stories and acceptance criteria.
- Coordinate cross-functional business process mapping initiatives and continuous improvement efforts with various teams.
- Employ process modelling techniques to capture requirements. Work hand-in hand-hand with the Product Owners & Development teams to deliver process improvements.
- Identifying, tracking, and escalating risks and issues to the Project Coordinator, Project Manager, and Stakeholders.
Support / Development:
- Develop and maintain a working knowledge of business rules and documentation of business processes as they pertain to the business to ensure accuracy, consistency, legal compliance, and data integrity.
- Coordinate with QA teams to provide direction for test plans and test cases.
- Participate in the testing and release process with business units for new and improved applications.
Mentoring and Guidance
- Providing guidance and support to junior business analysts.
- Sharing knowledge and expertise with the team.
- Ensuring quality of the deliverables produced by the team.
About You:
Background / Qualifications:
- Bachelor’s degree in technology or another business/financial - related area and appropriate business knowledge.
- BA professional certification is recommended - CCBA or equivalent.
- Design thinking, ability to manage multiple strong stakeholder expectations, analytical and illustrative skills, and communicate in a clear non-ambiguous manner.
- Strong understanding of technology trends and their application in the industry.
- Strategic mindset with the ability to translate business goals into actionable plans.
- Ability to work in fast paced, complex Business & IT environments.
- Experience of working in both agile & waterfall methodologies.
- Well-rounded individual possessing a high degree of initiative.
- Proactive person willing to accept responsibility with no or very little handholding.
Previous Work Experience:
- Minimum five years’ experience gathering, reviewing and analyzing complex business requirements preferably within the Financial Sector required
- Experience with the following applications/tools desirable: JIRA, Confluence, Oracle EBS SSRS, SharePoint, Business Objects, SQL Reporting Services and ERP Solutions.
- Working knowledge of MS products e.g. pivot table services and data import/presentation will be a plus
- Experience with project management products and processes, requirements management tools and processes, etc.
- Able to set priorities, to be flexible with a high degree of accuracy.
- Able to work in a team and also autonomously.
- Experience in coaching and mentoring Junior BAs.
Other:
- Must be able to work in high-pressure environment, either independently or as part of a team.
- Flexibility in work schedule according to project and business needs.
- Must be able to organize and prioritize tasks.
- Flexibility and ability to deal with change.
- Ability to travel as needed (< 25%).
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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