Medical Information Specialist I

Work Schedule

Environmental Conditions

Job Description

Location/Division Specific Information

Our work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and partners. We handle medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule: Mid Shift (UK business hours)

Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)

Training Period: 4 to 6 weeks (1-2 days a week on-site)

Discover Impactful Work:

As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient’s profile, when was the drug injected or consumed and create a report and forward it to the case processing team.

A day in the Life:

• Responds accurately to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client
• approved resources and records inquiries and interactions in the appropriate databases following client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

Keys to Success:

Education

• Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries may require a health care professional degree or medical information experience.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects. Join us for an exciting company culture that stands for integrity, intensity, involvement, and innovation!