Operations Manager – Merchandising (Third-Party Agency)

Job Summary:

The Operations Manager will oversee the deployment and performance of field merchandisers assigned to FMCG clients. As a direct hire of the third-party agency, this role serves as the key point of contact with the client’s Merchandising Manager and is responsible for ensuring that merchandising operations meet client expectations, service-level agreements, and execution standards across all assigned locations.

Key Responsibilities:

· Lead and manage daily field operations of third-party merchandisers assigned to FMCG clients.

· Act as the primary liaison between the agency and the client’s Merchandising Manager to align on deployment, execution priorities, and issue resolution.

· Prepare and execute deployment plans based on store coverage requirements, sales cycles, and trade initiatives.

· Monitor and report on field performance, compliance to planograms, stock availability, and promotional execution.

· Ensure timely submission of daily and weekly reports, including attendance, store visits, and coverage tracking.

· Conduct regular field audits to assess merchandiser performance and identify areas for coaching or corrective action.

· Collaborate with the client on manpower adjustments based on campaign loads, store performance, or seasonal needs.

· Lead onboarding, training, and development of new merchandisers in coordination with the HR team.

· Address operational concerns raised by the client and implement timely corrective actions.

· Maintain high service levels and ensure all field activities comply with client standards and company policies.

· Monitor and control operational costs, particularly related to manpower and logistics.

Qualifications:

· Bachelor’s degree in Business, Operations Management, or a related field.

· At least 3–5 years of experience in merchandising or operations within a third-party staffing or field marketing agency.

· Experience interfacing with client-side managers or account stakeholders is required.

· Strong leadership, communication, and coordination skills.

· Familiarity with FMCG operations, retail environments, and merchandising execution.

· Proficient in Microsoft Office and reporting tools.

· Able to travel for store visits, field audits, and client coordination as needed.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

Work Location: In person