Key Results Areas and Responsibilities
- Provide administrative services for key areas within compliance, client services, insurance applications and within the License and Registration division;
- Utilize the in-house file management database to action client instructions, generate reports, invoices and close files;
- Assist with the creation and uplifting of work instructions relating to the Inspector division;
- Prepare Court documentation as required by the VIC Magistrates Court;
- Maintain flow of requests for registration searches, license searches, police reports and fire reports across Australia through mostly online methods, drawing up the relevant information, lodging requests and following up results;
- Follow-up government bodies to ensure all files are actioned within internal and external guidelines or procedures and in accordance with legislation to ensure compliance is met;
- Respond to client queries received through the inspector inbox in a timely manner by providing exemplary customer service with a high attention to detail;
- Proofread documentation, applications prior to submission;
- Diary management to assist in the efficient operation of the Inspector division;
- Reporting to Manager on task progress;
- Other ad hoc duties and tasks as directed;
- Participate as a team member to ensure the effective operation of the Inspector division and meeting monthly budget.
Skills and Competencies
- Outstanding client service and communication skills (written and verbal);
- Operate with minimal supervision and resolve problems relating to delivery of services to clients and manage work priorities and a high volume of work;
- Typing speed of 60 WPM;
- Highly organized with the ability to prioritise workload, problem solve, meet deadlines, and demon-strate flexibility in dealing with people who have competing demands;
- Ability to deal sensitively and professionally with clients and third parties in a professional, positive and ethical manner;
- Strong problem-solving capability with a proactive and resilient work ethos;
- Demonstrate responsibility to take control of the tasks, follow procedures throughout and show initiative to become the ‘go to’ person for this job role;
- Flexibility and adaptability in the role based on business needs.
Experience and Qualifications
- Minimum 2 years’ experience in administrative processes;
- Appropriate tertiary qualifications that support the position are helpful but not essential;
- Proficiency in MS Office products including Outlook, SharePoint, Teams, Word, Excel and PowerPoint.
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Work Location: In person
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