#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:
- HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
- Expanded Medical Benefit
- Accident and life insurance
- Dental and optical reimbursements
- Free medical consultation with Lexmark’s in-house doctors
- Employee privilege access to lactating, gaming, music and sleeping room
- Health and wellness activities
- Work-life balance
- Semi flex schedule and alternative work arrangements
- Dress down Friday and Shift Allowance
- Company-sponsored team bonding activities
- Career advancement opportunities
- Unlimited access to online learning
- Diversity, Equity and Inclusion programs
JOB PURPOSE/MISSION/SUMMARY:
Manages Order to Cash activities specific to order life cycle management from customer account creation until order delivery and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.
Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers' orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.
Communicates regularly with internal and external stakeholders through several channels during the course of the order of life cycle management.
KEY ROLES AND RESPONSIBILITIES:
- Order Management
- Logistics/Supply Chain
- Customer Management and Communication
- Maintain proactive, efficient and effective communication to customers
- Guarantee compliance of operations
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
- Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.
- Good analysis in DSO, Inventory analysis, planning.
- Can effectively communicate with local and international stakeholders, across different levels in the organization
- Manage difficult conversations.
- Working knowledge of Problem Solving and Quality Improvement tools/methods
- Must know how to us MS Office to maintain effective and efficient reporting and communication
- Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause
- Highly independent and proficient in time management and multi-tasking
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
- Bachelor's degree holder of any business-related course
- Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process
- Knowledge in ERP systems, specifically SAP.
- Preferably with 1 to 2 years' experience in the same/related field but not required. Fresh graduates are also welcome.
- Relevant experience in Customer Relationship management and those with a SUPPLY CHAIN background are preferred but not required.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Work from home
Schedule:
- 8 hour shift
Work Location: In person
