Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do
- Support Know Your Business (KYB) processes, including the review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements.
- Maintain and develop effective working relationships with our integrated partners to ensure mutual growth and success.
- Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements.
- Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns.
- Handle daily customer concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention.
- Perform other related duties and tasks as may be required from time to time in support of team and company goals.
- Take on ad-hoc projects as assigned to support strategic and operational initiatives.
What we expect from you
- Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
- Experience in Business Development and Account Management is a must.
- Preferably have experience in customer service and BPO. Exposure to financial services/institutions and financial technology industries is highly desirable.
- Experience in B2B (business-to-business) support and industry is a plus.
- Strong analytical and critical thinking skills even under pressure.
- Has knowledge of Google Suite programs.
- Strong verbal and written communication skills in both English and Filipino.
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
- Ability to solve problems in a high-volume environment.
- Keen to details and able to work with minimal to no supervision.
- Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.
- Amenable to shifting schedules, including graveyard and weekend shifts.
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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