- REQ-10090524
- 20/05/2025
- Business Management
- Taguig, Filipijnen
- ING Hubs
Portfolio Manager (AVP)
Job description:
You’re responsible for end-to-end Customer Due Diligence (CDD) portfolio management for selected
ING Bank branch(es); facilitating cooperation of all the participants (CDD analysts, Front Office, Client
outreach, compliance and senior management) towards agreed timeliness, service levels and
productivity targets with the ultimate goal to ensure ING keeps all the regulatory requirements
Responsibilities:
You areresponsible for facilitating, supporting and motivating, as you:
- Design, implement and regularly update status of the CDD portfolio reporting, including KPIs and service level performance, leading and lagging metrics
- Openly and transparently communicate status to all involved process participants and facilitate their cooperation towards agreed targets
- Help derive mitigation, follow – up or improvement actions based on data
- Are constantly looking for improvement in way of working and CDD process to boost cooperation and performance of all involved parties
- Drive engagement, creating a climate where people are motivated to do their best to achieve objectives;
Also, you are responsible forenabling operational performance, as you:
- Facilitate delivery on agreed SLAsand KPIs;
- Apply data to your decision making (data-driven decisions) with timely, open and transparent communication;
- Understand the environment, develop and maintain an internal and eternal network;
- Act as a business partner to internal stakeholders and manage relationships with them;
You delivercontinuous improvement (CI) and you manage risk, as you:
- Prove problem solving capabilities following certain structure/framework.
- Deliver prescribed outcomes for a designated area, using risk management systemsto ensure the organisation is not eposed to undue risks;
- Ensure compliance and no reputation damage;
- Ensure changes are recorded accordingly in procedures and work instructions;
Your place of work
Eplore the area
Questions? Just ask
ING Recruitment team
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.
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