We are seeking a detail-oriented and results-driven Power BI Analyst/Builder to support our Business Intelligence and Workforce Management teams. This role will focus on designing and developing robust data models and interactive Power BI dashboards to support operational efficiency, performance monitoring, and data-driven decision-making.
The ideal candidate will have strong Power BI and data modeling skills, with a working knowledge of Workforce Management (WFM) concepts—particularly around forecasting, scheduling, and call volume projections in a contact center environment.
Key Roles and Responsibilities:
- Design, build, and optimize Power BI dashboards and reports to visualize key performance indicators (KPIs) and trends.
- Develop, maintain, and improve scalable and efficient data models for various business functions.
- Work closely with the WFM team to analyze and visualize call volume projections, agent scheduling efficiency, and service level performance.
- Collaborate with stakeholders to understand reporting requirements and translate them into technical specifications.
- Optimize Power BI performance through effective DAX and data model design.
- Maintain data integrity and quality across reporting systems.
- Provide ad-hoc analysis to support business questions, especially around workforce and capacity planning.
- Stay current with Power BI and data visualization best practices.
Qualifications:
- 2+ years of experience in Power BI development (reports, dashboards, DAX, and Power Query).
- Strong understanding of data modeling concepts (star schema, normalization, relationships).
- Proficient in SQL for querying and data transformation.
- Proficient in Python and R for data analysis.
- Familiarity with basic stats and time series analysis.
- Experience working with large datasets and multiple data sources.
- Excellent communication skills with the ability to present complex data insights to non-technical stakeholders.
Preferred:
- Prior experience in or understanding of Workforce Management in a call center or contact center environment.
- Knowledge of forecasting models and call volume projections.
- Experience with tools such as NICE, Verint, Calabrio, or similar WFM platforms.
- Familiarity with Azure Data Services or other cloud-based data platforms.
Soft Skills:
- Analytical mindset with strong problem-solving abilities.
- Comfortable working in a fast-paced, cross-functional environment.
- Ability to manage multiple projects and prioritize tasks effectively.
- Attention to detail and commitment to data accuracy.
Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php60,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
