Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our Manila office is home to a vibrant and growing community of Canvanauts. We’ve designed it to be a collaborative and inspiring space where teams can connect, create, and thrive. This role follows a hybrid setup, giving you the flexibility to work from home or in the office, depending on what helps you and your team do your best work. We trust our Canvanauts to find the balance that empowers them to achieve their goals.
At the moment, this role is focused on:
- Helping our Print customers with confidence and care: You’ll directly support users via email, live chat, and phone, using Canva’s policies and support tools to guide them through complex Print Quality issues. Your empathy and clear communication will turn challenges into great experiences.
- Being a trusted escalation point: You’ll step in to support CHT Specialists with quality-related queries, partnering with the CHT Print and User Voice teams to keep our customer experience bar-raising.
- Owning the technical side of print design troubleshooting: You’ll apply a deep understanding of print file design fundamentals — including file setup, colour management, resolution, and export settings — to help users identify and resolve design-related print issues with confidence.
- Spotting patterns and championing improvement: You’ll act as the voice of our users, identifying recurring issues and pushing for changes that fix the problem at its root.
- Flexing across user needs: Outside of design-specific questions, you’ll also jump in to help with general support queries as needed, based on ticket flow and team demand.
You’re probably a match if:
- You’re highly proficient in industry-standard design software and understand how print-ready files should be structured.
- You bring customer service experience that blends root cause investigation, empathetic resolution, and clear, confident communication.
- You have strong attention to detail and are always keen to learn, improve, and help evolve our workflows.
- You’re someone who gets things done — organised, focused, and confident juggling multiple priorities in a fast-moving environment.
- You communicate with clarity and care, simplifying complex ideas while staying grounded in empathy and collaboration.
- You thrive in a 24/7 rotating shift environment, supporting customers across the globe with consistency and care.
It would be a bonus if you also have:
- Proficient knowledge of Canva and how to best design for print within the platform
- Solid understanding of prepress and printing standards, including colour modes like CMYK and RGB, and how to convert between them
- Production design experience, particularly in preparing files for professional output
- You’re based in the Greater Manila Area and open to working a shifting schedule on a hybrid setup
About the team
Canva’s Customer Happiness Team is the face of a platform used by millions of people every day. With over 60 million active users across 190 countries, the team’s goal is to ensure each customer feels supported and successful. Whether it’s solving issues or sharing Canva love, every interaction is an opportunity to delight our community.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
- Equity packages – we want our success to be yours too.
- Inclusive parental leave policy that supports all parents & carers.
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
- Flexible leave options that empower you to be a force for good, take time to recharge and support you personally.
Additional Information
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
