Process and Compliance Specialist

Job Title

Process and Compliance Specialist

Job Description Summary

The Process and Compliance Specialist is responsible for enabling BAU Team members and leaders to perform their roles effectively and efficiently based upon approved processes, internal SLA’s/objectives and client KPI’s, at the same time ensuring PSC Portfolio Administration Team’s high-level motivation and engagement.

Job Description

About the Role:

• Lead end-to-end process improvement initiatives, including mapping, evaluating risks and controls, and maintaining Level 4 business process documentation.
• Support SOC compliance, policy development, and internal/external audits; ensure all process changes undergo proper review and control.
• Assist in new client onboarding and service transitions, including planning, knowledge transfer, system setup, and post-go-live stabilization.
• Oversee daily workload distribution, monitor team capacity, and act as a backup project manager for onboarding and transition projects.
• Manage and develop team members, support talent growth, and contribute to strategy, continuous improvement, and data integrity initiatives.

About You:

• Bachelor’s degree required, with at least 5 years of experience in data/finance processing or real estate operations, preferably in an international setting.
• Background in corporate real estate, finance, economics, or data analysis is advantageous; experience in process transition and service coordination is essential.
• Minimum of 1 year of experience in supervising a small team in a shared services environment.
• Proficient in MS Visio, with strong written, verbal, and presentation skills.
• Independent and team-oriented, capable of building relationships and engaging effectively across a matrix organization.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”