A Real-Time Analyst is a role within Workforce Management that focuses on monitoring call queues in real-time.
Specific Duties and Responsibilities:
1. Real-time monitoring
2. Schedule and Queue Management
3. Collaboration and communication
Skills and Abilities:
· Demonstrates clear written and verbal communication skills.
· Good attention to detail.
· Reprioritizes tasks to accommodate shifting priorities.
· Proficient in the MS Office Suite (Word, Excel, OneNote, etc).
· Fosters cross-functional relationships.
· Willing to work on a shifting schedule and holidays as needed
· Experience in the payment card industry is preferred
If you have the talent and skills or know someone who might be interested, send your updated CV to [email protected].
Job Types: Full-time, Permanent
Pay: Php17,000.00 - Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Holidays
- Overtime
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
