Position Summary:
The Hotel Operations Supervisor oversees the daily activities of the hotel, ensuring smooth operations, exceptional guest experiences, and adherence to company standards. They work closely with the Management and colleagues to maintain operational efficiency, resolve guest issues and ensure the highest level of customer satisfaction.
Key Responsibilities:
1. Operational Oversight:
- Supervise housekeeping, food and beverage and other operational departments.
- Ensure colleagues adherence to operational policies, procedures, and standards.
- Monitor daily check-ins, check-outs, room availability, and special requests.
2. Guest Services:
- Address and resolve guest concerns promptly and professionally.
- Ensure a high standard of hospitality and guest satisfaction.
- Anticipate guest needs and provide personalized service.
3. Colleagues Management:
- Schedule and manage colleagues shifts to ensure adequate coverage.
- Train, mentor, and provide performance feedback to colleagues,
- Foster a positive and productive work environment.
4. Quality Assurance:
- Conduct regular inspections of rooms, public areas, and amenities to ensure cleanliness and maintenance.
- Monitor compliance with health, safety, and security standards.
- Coordinate with maintenance and housekeeping to address issues.
5. Administrative Tasks:
- Assist with budgeting, expense control, and revenue management.
- Prepare reports on operations, guest feedback, and financial performance.
- Oversee inventory management for supplies and equipment.
6. Collaboration:
- Work closely with the Management to align operational goals with overall hotel objectives.
- Communicate effectively with colleagues and management to ensure seamless operations.
- Coordinate special events and group bookings as needed.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field (preferred).
- Proven experience in hotel operations, with at least 2 years in a supervisory role.
- Strong leadership, communication, and organizational skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Knowledge of property management systems (PMS) and relevant software.
Competencies:
- Customer-focused mindset.
- Problem-solving and decision-making skills.
- Attention to detail and commitment to quality.
- Team-oriented and capable of motivating staff.
This role is crucial for ensuring the hotel operates efficiently and provides an exceptional guest experience.
Job Types: Full-time, Permanent
Pay: From Php20,000.00 per month
Benefits:
- Company Christmas gift
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Paid training
- Pay raise
- Staff meals provided
Work Location: In person
Report job
