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Senior Associate, Platform Quality Operations (Contract)

Grab
Marikina
Full time
4 days ago

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Quality team is a subset of the Platform Safety and Quality team. We ensure that the quality of passengers, drivers and merchants are monitored on the platform.

Through constant development and new ideas to the business policies, the Quality team aligns itself and is committed in making sure that fair and equal implementation of Delivery/Partner Guidelines is concluded.

Get to Know the Role

You will ensure the quality of our driver partners and mitigating fraud risks. You will monitor and improve the quality of services provided by our drivers, developing quality policies, leading projects to enhance overall driver satisfaction, and implementing fraud detection and prevention measures.

You will report directly to the Manager of Partner Quality and Training PH. You will be based onsite at our Marikina office with flexible work arrangements.

The Critical Tasks You Will Perform

Qualifications

What Essential Skills You Will Need

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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