- Receive, log, and prioritize service requests from clients and ensure prompt assignment to appropriate service teams and monitor progress to meet service-level agreements (SLAs).
- Serve as the main point of contact for client inquiries, providing timely and courteous responses, while keeping clients informed about the status of their service requests and proactively address any concerns.
- Generate reports and documentation for analysis and compliance purposes.
- Identify areas for improvement and contribute to process enhancements.
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental Pay:
- 13th month salary
- Overtime pay
Work Location: In person
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