Servicing Operations Coordinator

Job Type: Full-time

Job Shift: 12:00 am - 9:00 am (Philippine Time Zone)

Location Requirement: This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role is required to go into our office at least one day a week.

Who we are

At Point, we make homeownership more valuable and accessible. Join us in creating innovative financial products that help homeowners and aspiring buyers. If you're seeking a career where your work truly matters, this is it.

Job summary

The Servicing Operations Coordinator is responsible for providing exceptional customer service to homeowners, resolving loan servicing issues, and ensuring accurate and timely processing of Home Equity Investment-related transactions and documents. This role requires an understanding of the mortgage industry and/or home equity investments, excellent communication skills, and a focus on customer satisfaction.

Job responsibilities

• Respond to homeowner inquiries regarding their mortgage loans via phone and email.
• Make outbound calls to Homeowners as necessary.
• Proactively identify and resolve common Home Equity Investment servicing inquiries such as Payoff statement requests and quarterly statement questions.
• Assist homeowners facing financial challenges with empathy and patience.
• Process and maintain accurate Home Equity-related documents (e.g., Valuation documents, sales contracts and 3rd party authorization forms).
• Review Sales Contracts and home Appraisals completeness.
• Assist in Updating Homeowner Evidence of Insurance Documents.
• Utilize Point's proprietary servicing software and provide feedback on ways to improve workflows.
• Ensure strict adherence to industry regulations and compliance requirements.
• Manage workload effectively, prioritize tasks, and meet deadlines.
• Contact local counties to verify property tax payment status.
• Provide feedback to product and engineering teams on product needs and updates.

Qualifications:

• High school diploma or equivalent required; college degree in business, finance, or a related field preferred.
• Minimum of 2 years of customer service experience in the mortgage or Home Equity Investment (HEI) industry.
• Strong understanding of the mortgage industry; experience with Home Equity Investments preferred.
• Experience in mortgage servicing, reviewing appraisals or title reports, and working with Salesforce is a plus.
• Familiarity with mortgage servicing regulations (e.g., RESPA, TILA, FDCPA, HPA, SAFE Act, UDAAP) preferred.
• Excellent verbal and written communication skills with a strong customer service mindset.
• High attention to detail, accuracy, and the ability to quickly learn new systems and applications.
• Proficiency in Microsoft Office and/or Google Workspace; experience with mortgage servicing software is a plus.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.

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