Department Operations
LevelExperienced (Team Lead)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
The Security Lead serves as the principal authority, leadership and unifying command over SPX’s security administration, operations, investigative and security system team. This position ensures a synchronized approach to policy and strategy development, threat management, operational enforcement, and post-incident resolution. The role provides strategic direction, fosters interdepartmental synergies, and guarantees compliance with company standards and legal regulations to protect personnel, assets, information, reputation, and operations.
Job Description:
- Provides overall leadership and direction to the Security Administration, Operations, CCTV and Investigations Leads to ensure unified planning and implementation of security initiatives.
- Aligns security functions with company vision, mission, and evolving operational demands.
- Oversees the integration of strategic security planning, risk management, and operational enforcement into day-to-day hub and network operations.
- Leads the formulation, review, and enforcement of SPX Security policies, manuals, SOPs, and directives.
- Evaluates security programs and updates standards to address emerging risks, technologies, and best practices.
- Ensures all procedures and measures are aligned with government regulations and legal requirements.
- Represents company in court litigations when required.
- Supervises real-time response to major security incidents, threats, or investigations that may affect company operations.
- Provides top-level decisions during crises or high-impact security breaches, ensuring timely resolution and mitigation.
- Directs the application of root cause analysis and ensures that corrective and preventive actions (CAPA) are executed and documented.
- Oversees complex investigations related to misconduct, theft, fraud, coercion, and other internal/external threats.
- Ensures that reports are conclusive, evidence-based, and prepared in a timely and secure manner.
- Coordinates with law enforcement, government agencies, and legal representatives as required.
- Acts as the main liaison between the Security Department and all other business units, including Operations, Legal, HR, and Partnerships.
- Ensures synchronized implementation of security protocols across hubs, fulfillment centers, and contracted service providers.
- Facilitates regular cross-functional security briefings, risk assessments, and strategic reviews.
- Guides the planning and execution of security awareness programs and training across all levels of the organization.
- Ensures all personnel, including FTEs and NFTEs, are trained and re-trained according to risk profile and operational demands.
- Promotes a proactive and inclusive security culture in SPX.
- Reviews and signs off on all key security reports, including inspection results, test reports, and investigation findings.
- Ensures documentation integrity, confidentiality, and compliance with internal classification policies.
- Leads the development of annual plans for surveys, inspections, exercises, and tests with clear performance metrics.
- Sets SOPs and standards for security set up for SPX facilities.
Requirements:
- Bachelor’s Degree in Criminology, Security Management, or related field (Master’s or professional certifications preferred).
- Minimum of 8 years in progressively responsible roles in corporate security, investigations, or law enforcement.
- Proven leadership in multidisciplinary security teams.
- Strong grasp of security risk management frameworks, incident handling, and regulatory compliance.
- Excellent interpersonal, analytical, and crisis management skills.
- Experience liaising with external stakeholders such as government agencies, law enforcement, and third-party service providers.
- Amenable to travel nationwide.
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