Department Operations
LevelExperienced (Individual Contributor)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
This role is required to lead the security systems initiatives and management. With the following specific scope:
- Management of granting access rights to authorized requesters.
- Approval of systems design and architecture to be used in external facilities like hubs and drop off points.
- Approval of deployment of number of devices according to SPX standards
- Manage repairs and maintenance requirements for camera deployment.
- Manage reporting system of observations conducted by CCTV Operations Center
- Operate new SPX Situational Awareness tool ensuring visibility of the platform in the Command Center
- The position is envisaged to be providing timely, critical, and actionable information especially during crisis conditions to leadership according to procedures.
- Ensure systems functionality and up-time rates are optimize and cause the actions to ensure that outages are address according to priorities
- Support business requirements for CCTV feed when needed in investigations
Requirements:
- Relevant experience in operating, maintaining and providing leadership to security systems in a corporate environment Industrial security preferably in Logistics or E-commerce environments.
- Relevant certified security systems training and advantage (any platform)
- Experience in Security systems project management and execution including budget planning, Bill of quantities, project timelines etc. is preferred.
- Multi level communicator and influencer
- Preferably engineering, electronics systems background and education Self starter and can work with high degree of autonomy using sound judgment, experience and existing policies and procedures;
- Must be able understand and interpret engineering drawings and understand system architecture diagrams
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