Subject Matter Expert - Tech Lead

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team of support professionals. If you believe you have what it takes and you are ready to take the next step in your career, come work with us!

As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers

Our most successful candidates will have:

• Finished a Bachelor’s Degree in any course
• One to two years of experience in a similar role.
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
• Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Have excellent working knowledge of MS Office applications

Internal Qualifications:

• Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
• Tenure of at least 12 months
• No Active DA
• experience in Tech Sales is preferred