Job Description
BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
QUALIFICATIONS:
QUALIFICATIONS:
- Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
- With Call Center experience preferred but not required
- Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
- Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
- Excellent verbal and written communication skills
- Ability to research and obtain necessary information using provided resources
- Ability to ask all relevant questions
- Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
- Energetic, positive thinking and self-motivated
- Willing to be cross-skilled/upskilled if needed
- No reliability/attendance issues
- Do tasks as assigned
TECHNICAL SKILLS:
- Hardware/software installation.
- Hardware/software troubleshooting.
- Basic understanding of software monitoring tools.
- Understanding backup procedures.
- Good problem-solving skills.
- Good organizational skills.
- Ability to travel less than 25%.
- All other duties as assigned.
ACCOUNTABILITIES:
- Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
- All other duties as assigned.
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