Employment type: Fixed-term (4 months)
Location: Makati City, Metro Manila
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: 8am–4pm MNL time / 3pm–11pm MNL time (Must be open to shifting schedules)
Pay range: Php 30,000 – Php 39,000
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
We are currently recruiting fixed-term Technical Support Analysts who are fluent in English to join our Global Technical Support team based in Manila. This team supports Cambridge's English Learning business and is responsible for resolving technical issues related to Cambridge's digital products and platforms, as reported by both external and internal customers.
Why Cambridge?
At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.
We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals.
Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
What can you get from Cambridge?
In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your well-being and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
What will you do in this role?
The Technical Support Analyst role will be tasked with providing technical support to our external customers (administrators, users, and teachers) and Cambridge Sales and CS Teams for one business stream (UK Global Education). You will be investigating issues to provide a successful resolution and liaising with senior technical team members.
You would also be expected to manage a technical investigation in the following ways:
- Accepting the customer's issue and gathering technical information (email and phone support).
- Responsible for resolving basic and complex customer issues.
- Analyze the symptoms of a technical problem to identify the underlying problem.
- Dealing with any queries and resolving them on a timely basis.
What makes you the ideal candidate for this position?
Our ideal candidate is someone with a strong technical support background and excellent English communication skills. You thrive in a fast-paced environment, are comfortable with shifting schedules, and take pride in delivering exceptional service.
- At least 1 year of experience in a technical support or customer service role
- Strong oral and written English communication skills
- Computer literate with solid troubleshooting skills
- Confident and professional email and telephone manners
- Strong attention to detail and organizational abilities
- Proven time management and decision-making skills
- A team player who can collaborate effectively with others
- Amenable to working on shifting schedules and in a hybrid setup
Are you driven by the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? If yes, we invite you to pursue your potential with us. This is an opportunity to contribute to a mission-driven organization while developing your skills in a collaborative and forward-thinking environment.
Please note: the application process may close earlier if sufficient applications are received. If you are interested, we encourage you to apply as soon as possible.
While not mandatory, submitting a Cover Letter alongside your CV is strongly encouraged.
