Your Adventure Ahead
- Monitoring issues and conducting daily quality control tasks
- Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Updating self-help documents so customers/employees can try to fix problems by themselves
- Testing and reporting defects to enhance issue resolution lifecycle
Essentials to Succeed
- Strictly a 6-month, full-time internship
- Good analytical and problem-solving skills
- Good communication skills with a strong customer focus
- Knowledge on mobile/web app development and operations
- Understanding of App/Web service issues and escalating incidents.
- Knowledge of quality control and issue reporting and monitoring
- Skilled in office software and issue trackers like MS-Excel, Google Sheets, Jira, Confluence.
- Team player and able to work under pressure
Exclusively for ShopBackersCareer progression paths and opportunities to take on greater challenges that help you realise your ambitions.Be part of a winning team on a journey to global scale.Competitive compensation based on your performance.Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
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