Role description
1.Documentation Development and Management
2.Graphic Designing:
3.Learning and Training Content Creation:
Skills
Education and Work Experience
Soft Skills
Tools/Software
About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.
About the Role:
The Senior Technical Writer will assist Developer Experience Team (DevX) to properly manage the documentation life cycle including multi-media/communication material of the team. He/she would act as the document authority/administrator and Graphic Designer within DevX.
Scope of Work/Responsibilities
Specific tasks and service requirements required on a daily basis.
1.Documentation Development and Management
- Draft, develop and maintain the product delivery life cycle operations documentation in collaboration with DevX team, and the different units and divisions in ITD.
- Draft, develop and maintain new documents required like technical diagrams, flowcharts, flyers, presentations, other materials for user (IT and non-IT) training
- Organize, store and manage updated documentation required for audit and compliance purposes
- Coordinate with various groups in the circulation, revision, approval and publication of documents developed
- Attend meetings to draft/develop, revise and finalize the content, flow and format of documents based on ITD templates
2.Graphic Designing:
- Translate team needs and requirements into impactful presentations and materials.
- Develop, edit and improve upon existing communication materials which includes reports, illustrations, playbooks, infographics, presentations and SharePoint site
3.Learning and Training Content Creation:
- Responsible for the design and development of instructional and content for learning videos in coordination with other DevX team members
- Manage and administer eLearning content libraries and Learning Management System such as Percipio and Indigo or any platform available for DevX to use
Skills
Requirement and Qualification (Education & Work Experience)
This section is used to describe what knowledge, skills and abilities are required to perform the daily task and duties bulleted above.
Education and Work Experience
- Bachelor’s degree in English communications- or IT-related field
- Minimum of 6 years’ experience working with IT professionals with a solid background in developing process documentation.
Technical Knowledge
- Proficient in creating graphics and media material
- Proficient in using graphical tools like Visio and multimedia tools
- Experience in developing end user training course and on-line help screens
- Experience with developing IT processes and procedures
- Familiarity with IT frameworks such ITIL, projects (Prince2 or PMP) and Agile
Soft Skills
- Ability to quickly learn a comprehensive set of IT-related concepts and workflows
- Strong English written and oral communication skills
Tools/Software
- Proficient in Microsoft Office 365 suite specifically Microsoft Word, Excel, PowerPoint, Sharepoint, Onedrive, Teams.
About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.
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