We are seeking a proactive and customer-oriented Virtual Assistant / Telemarketer to support our sales and customer service operations. The ideal candidate will be responsible for handling inbound and outbound communications, managing leads, and ensuring a positive experience for customers through professional support and follow-ups. This role requires excellent communication skills, attention to detail, and the ability to meet performance targets.
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proven experience as a Virtual Assistant, Telemarketer, or in a customer service/sales role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Familiarity with CRM systems and customer support platforms.
- Ability to handle objections and resolve customer concerns professionally.
- Goal-driven, self-motivated, and able to work independently.
- Strong attention to detail and accuracy in data entry and record-keeping.
Job Responsibilities
- Answer incoming enquiries from prospective customers via email, phone, online chat, social media.
- Live chat support
- Monitoring Facebook Inbox
- Handling basic customer concerns.
- Schedule appointments to call back.
- Make a call to generate leads from a provided list.
- Looking after the blank leads and assigned emails inboxes.
- Booking Trial/Rescheduling Trial
- Call or follow up with sales leads generated by the marketing team and effort.
- Use scripts to provide information about our service’s features, prices etc. and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how our services meet their needs.
- Record the customer’s personal information accurately in our CRM.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Go the “extra mile” to meet KPI.
- Keep records of calls and sales and record useful information in our CRM.
- Assisting current customer with their inquiry.
- Assisting the allocated centres with calls and emails.
Job Type: Full-time
Benefits:
- On-site parking
- Pay raise
Ability to commute/relocate:
- Dumaguete City: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person
Report job
