The Human Resources Administration Unit (HRAU), located in the Manila Human Resources Operations and Administrative Services (MHRO) in the Global Shared Services Center, is responsible for providing a wide range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional, National Officer, and General Service categories.
Under the overall supervision of the Head, HRAU, and the direct supervision of the National HR Officer, the successful candidate will support and coordinate personnel administration activities for staff in the Professional, National Officer, and General Service categories in a specific area of responsibility.
- Provide accurate information and documentation to staff members, in line with applicable procedures.
- Respond to staff queries via Microsoft Teams and e-mail relating to HR administration for staff within the assigned area of responsibility in an accurate and timely manner.
- Review, process, and complete HR actions relating to low-risk contract administration actions as well as benefits and entitlements for all staff within the assigned area of responsibility, as defined in the HRAU Transaction Approval Matrix, within the agreed service levels for each action.
- Generate periodic and ad hoc reports related to contract administration and HR actions.
- Liaise with (Senior) Resources Management Officers, HR Officers, Regional Directors / Chiefs of Missions / Heads of Office, HQ Departments, and BUD for necessary information and approvals on contract administration actions.
- Respond to staff members’ requests for correspondence and prepare necessary attestations and certificates.
- Accurately update HR master data in the Organisation’s Enterprise Resource Planning (ERP) system, as required.
- Escalate complex or sensitive cases to supervisors or relevant units for resolution.
- Process human resources actions related to timekeeping and time management, including those impacting payroll, within the timelines defined by the Payroll Unit so that salary payments are accurate.
- Perform other related duties as may be assigned.
EDUCATION
- Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with three years of relevant professional experience; or,
- High school diploma with six years of relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
EXPERIENCE
- Experience in Human Resources Management and personnel administration
- Experience using an ERP system.
- Experience in an international organization, non-government or government organisation, in a multi-cultural setting, is an advantage.
SKILLS
- Advanced knowledge of Microsoft Office Suite
- Knowledge of IOM/UN HR procedures and rules is an asset.
- Knowledge of Oracle highly desirable
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
