Position: Business Analysis Manager
Work Setup: Onsite (IT Park, Cebu)
Schedule: PH Night Shift
What You'll Be Doing
We’re looking for a Business Analysis Manager with a passion for uncovering the why behind the what—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.
In this role, you will:
- Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
- Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
- Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
- Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
- Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.
Key Responsibilities
1. Resource & Project Management
- Oversee the allocation and utilization of resources to meet project objectives.
- Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.
2. Advanced Analytics & Insights
- Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
- Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
- Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.
3. Data Management & KPI Development
- Own the development and monitoring of performance metrics across sales, service, and retention functions.
- Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
- Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.
4. Cross-Functional Collaboration
- Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
- Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.
5. Strategic & Executive Communication
- Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
- Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.
What We're Looking For
- Bachelor’s degree in Business, Analytics, Economics, or related field (or equivalent experience).
- 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
- Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
- Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
- Strong background in predictive modeling, process improvement, and KPI development.
- Excellent communication and storytelling skills with the ability to influence executive stakeholders.
- Demonstrated success in leading cross-functional projects and implementing process improvements.
Job Type: Full-time
Pay: Php80,000.00 - Php120,000.00 per month
Application Question(s):
- How many years of experience do you have in business analysis?
- How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
- How many years of experience do you have in driving or supporting process improvement initiatives?
- Have you managed or mentored other Business Analysts before? If yes, how many?
- What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
- How much is your desired salary for the role?
- Are you amenable to report onsite at IT Park, Cebu?
Work Location: In person