BASIC FUNCTIONS: This position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.
Accountabilities:
- Accurately and efficiently collect information from IDN Healthcare websites and data enter into an internal online application
- Perform Web research to validate and enter the most accurate record
- Research executive contacts from IDN sites and enter into an internal online application
- Provide documentation for data and processes performed
- Convey/communicate information by statement or suggestion
- Directly impact the business through responsibility for quality of services provided by self or others
- Responsible for research, resolution, and responding to questions and problems via email in accordance with service level requirements, while providing excellent customer experience
- Adherence to corporate policy regarding authentication, data security, and record retention
- Navigate multiple systems and internal tools for research and documentation
- Research any client issues and escalate to Supervisor if a larger issue is identified
- Instill confidence in customers through problem solving skills and strong customer service delivery
Qualifications:
- Healthcare Background strongly preferred
- Bachelor Degree holder
- Strong analytical skills and reading comprehension
- Solid research skills with ability to locate, extract, organize, and synthesize information from multiple sources
- Skillful in navigating the web to locate, verify, and compile relevant information from credible sources
- Able to multitask
- Excellent English written and verbal communication skills
- Self-Motivated to work in a goal driven environment
- Attention to detail is a must
- Ability to perform repetitive actions daily without affecting attention to detail
- Ability to make judgment calls based on pre-set criteria and experience
- Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
- Must be extremely adaptable and be able to stay focused
- Must be able to adapt to intense workloads, schedules, and rapidly changing situations with a sense of urgency
- Must possess a keen interest in pursuing responsibilities aligned with technical functions and innovation
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.