Position Overview:
- The Director of Operations will play a pivotal role in overseeing the overall day-to-day operations of all affiliated clinics and mobile clinics as well as in leading project management and quality assurance, ensuring the delivery of high-quality healthcare services while maintaining a focus on patient satisfaction, safety, and financial efficiency. His leadership is instrumental in fostering a collaborative environment, driving excellence in customer service, and achieving business objectives.
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Responsibilities:
Clinical Operations
- Oversee day-to-day operations of all clinics including mobile, ensuring all clinical services meet high standards of care and patient satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
Project Management
- Lead and manage clinical projects from inception to completion.
- Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
Quality Assurance
- Develop and implement quality assurance programs to ensure compliance with healthcare standards and regulations.
- Conduct regular quality audits and address any non-compliance issues.
- Implement continuous improvement initiatives to enhance service quality and patient outcomes.
Leadership and Management
- Lead, mentor, and develop a team of clinical and operational staff, and foster a culture of excellence, collaboration, and continuous improvement.
- Develop and manage departmental budgets, ensuring financial sustainability and cost-effectiveness.
Strategic Planning
- Contribute to the strategic planning process, aligning clinical operations with the company's goals and objectives.
- Identify opportunities for growth and expansion of clinical services.
- Stay abreast of industry trends, best practices, and regulatory changes to ensure the company remains competitive and compliant.
Other Functions:
- Perform such other tasks and duties that may be assigned in accordance with the needs of the Company
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Qualifications
- Bachelor’s degree in healthcare administration, Business Administration, or related field; an MD (Doctor of Medicine) is an advantage.
- Minimum of 10 years of experience in healthcare management, with at least 5 years in a leadership role.
- Strong understanding of clinic operations, including scheduling, billing, and regulatory compliance.
- Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
- Proven leadership abilities, with a track record of building and motivating high-performing teams.
- Knowledge of healthcare laws, regulations, and accreditation standards.
- Proficiency in computer applications and electronic health record (EHR) systems.
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Other Details:
- Work Setup: Monday to Friday | Onsite in Mandaue, Cebu
- Salary Range: Php130,000-150,000
- Benefits: Day 1 HMO (with clinic perks), Mandated gov't benefits, Generous Leave Credits upon regularization, including Birthday Leave (even during probationary period), opportunities for career growth and development within the organization
Job Types: Full-time, Permanent
Pay: Php130,000.00 - Php150,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Ability to commute/relocate:
- Cebu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- healthcare operations management: 10 years (Required)
- managerial: 5 years (Preferred)
Work Location: In person