Description
Virtual Staffing Solutions is currently looking for Medical Receptionists to join our growing team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and efficient flow of communication and information. You will play a vital role in verifying patient records, scheduling appointments, and managing essential administrative tasks to support the medical team while delivering exceptional service to every patient.
Key Responsibilities
- Collect complete Patient’s demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
- Verify patients preferred pharmacy and imaging, in quickview
- Verify patients demographics, and insurance info during every call
- Make reminder calls for appointments.
- Call patients for follow up appointments
- Collect on all copays, outstanding balances
- Call to remind patients of outstanding balances Remind patients of any upcoming appointments and or collect balances before ending every call
- Review scheduling guidelines and schedule notes before scheduling appointments.
- Collecting complete messages and sending them to appropriate medical team.
Skills, Knowledge & Expertise
- At least 6 months in the BPO
- Previous experience in healthcare programs preferred.
- Experience with electronic health records (EHR) systems.
- Excellent communication, organizational, and multitasking skills.
- Strong customer service orientation and problem-solving abilities
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.