We are hiring Non-Voice Customer Service Representatives for a Telecommunications (Telco) Account. This is a great opportunity for high school graduates who are looking to start a career in the BPO industry. No prior experience is needed — we provide paid training and full support as you begin your journey in customer service.
Key Responsibilities:
- Respond to customer inquiries via chat and/or email regarding telco products, services, billing, and troubleshooting.
- Provide accurate and helpful information while maintaining a professional tone.
- Resolve customer concerns efficiently and ensure a positive customer experience.
- Document all interactions properly using internal systems.
- Follow communication guidelines and adhere to company policies.
Qualifications:
- High school graduate (K-12 or Old Curriculum).
- No BPO experience required – fresh graduates and first-time job seekers are welcome.
- Strong written English communication skills.
- Good typing speed and basic computer knowledge.
- Detail-oriented and customer-focused.
- Willing to work onsite and on shifting schedules.
What We Offer:
- Paid training with full compensation
- Competitive salary and performance incentives
- Opportunities for career advancement
- Friendly and supportive team environment
- Accessible office location
Job Types: Full-time, Permanent
Pay: Php18,000.00 - Php28,987.00 per month
Benefits:
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Quarterly bonus
Work Location: In person