QUALITY ASSURANCE ASSOCIATE (CALL EVALUATOR)
Responsibilities:
- Assist in developing QA policies and procedures.
- Ensures proper implementation of Quality Assurance standards.
- Document internal audits and other quality assurance activities.
- Investigate on customer complaints and other non-conformance issues.
- Identify areas for improvement in the quality system.
- Develop and recommend corrective and preventive actions for pressing quality issues.
- Aid in identifying training needs and interventions for departments in order to meet quality standards.
- Assist in the conduct of regular quality audits.
Requirements:
- A Bachelor's degree.
- Proven experience in the same capacity.
- Minimum of 1 year experience in CSR/TSR Experience
- Proficient in the use of various Microsoft applications like EXCEL and WORD.
- Strong understanding of Quality Assurance concepts and methodologies.
- Strong problem analysis and problem solving skills.
- Proficient in both oral and written communication.
- Excellent English language skills (both written and verbal) at business proficiency level
Employer questionsYour application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Quality Assurance Associate?
- How many years of auditing experience do you have?
- How would you rate your English language skills?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- Are you willing to undergo a pre-employment medical check?
Job Type: Full-time
Pay: Php15,000.00 - Php18,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Required)
Location:
- Cebu City 6000 P07 (Required)
Work Location: In person