Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Okta’s GTM Support Services team is the front line for all Go-To-Market Technology Application Production Support. Our application landscape is centered on Salesforce with various integrations to other core applications. We are looking for a Business Applications Administrator. This role will support our Go To Marketing applications (Salesforce, Outreach, Zoominfo, LinkedIn Sales Navigator). Desired applicants should have experience in resolving issues related to an array of GTM business applications.
Duties and Responsibilities:
- Triaging and resolving incoming production issues
- Troubleshooting issues related to Salesforce (Sales Cloud, Service Cloud, CPQ) and integrations with Salesforce
- Leveraging Gearset for production deployments
- Ensuring optimal performance of GTM business applications by performing day-to-day administration, troubleshooting, and resolving issues.
- Demonstrate strong analytical, problem-solving and communication skills
- Ensure incident response and resolution are within given SLA
- Ensuring all system changes made are done within BT security policies, procedures, and SOX compliance.
- Maintain documentation of new system processes and system implementations. Provide general knowledge sharing with the global GTM Support Services team.
- Establish a strong working relationship and partner with Product Owners as well as other BT functions.
- Managing GTM Tech application access requests
- Being part of an on-call rotation. This will include weekends.
- Support Revenue Operations during the month-end process
Qualifications
- You have at least 4-7 years of information technology and/or information security experience
- Bachelor's Degree is preferred
- Expertise in Salesforce
- Experience with Release Management
- Experience with working in a global environment
- Experience working with the internal and external audit teams to collect evidence for gap assessment preferred.
- Experience in an environment with SOX framework
- Self-starter, Outstanding listener, great presenter, terrific interpersonal and communication skills
#Hybird
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.