Applications Administrator

THE OPPORTUNITY

• Monitor assigned Service Desk queues for requests. Prioritise, resolve, and escalate tickets appropriately.
• Maintain compliance with Service Level Agreements and adhere to relevant clocks. Engage with stakeholders to provide updates accordingly.
• Proactive and ongoing communication and engagement with Service Desk, end users, team members, and vendors with the view of resolving issues, service requests, and problems.
• Working with application vendors to troubleshoot issues and identify workarounds and resolutions.
• Perform maintenance routines including monitoring, extracting, and clearing log files, arranging restarts of services and other hardware.
• Maintain documentation for enterprise applications portfolio in consultation with product and project teams.
• Adhere to security standards.
• Developing processes and procedures and identifying areas of improvement
• Provide support and mentoring to colleagues as required

DESIRED EXPERIENCE

• 5 years' experience providing functional support to customer users in a managed service environment or large government agency
• Experience work with project & product teams to support change movement across uncontrolled & controlled environments
• Experience supporting business design & change through the coordination of appropriate configuration of enterprise applications
• Experience interacting with the applications to ensure systems are operating correctly
• Experience supporting strategic planning by contributing to the assessment of the current state & identifying opportunities for optimisation/rationalisation of enterprise application portfolio
• Experience maintaining business continuity documentation for enterprise applications portfolio in consultation with product & project teams
• Experience maintaining appropriate risk mitigations that support the security of information, applications, and people across the enterprise applications portfolio in coordination with the security and information management personnel
• Ability to perform maintenance routines including monitoring, clearing, & responding to log files, arranging restarts of services and other hardware
• Developing processes and procedures and identifying areas of improvement
• User access monitoring across multiple applications including auditing & reporting
• Creating & updating system documentation & interlocks to other applications
• Aid in delivery of change through vendor engagement, quality assurance, & change board liaison

WHAT MAKES US NRI?
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI.