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Position: Vicidial Support Specialist
Work Setup: Permanent Work-from-Home or Hybrid (Batangas City Office)
Employment Type: Full-Time | Long-Term | Graveyard Shift (Monday to Friday)
Job Overview
We are looking for a skilled and reliable Vicidial Support Specialist to manage our dialer and VOIP systems, ensuring smooth technical operations and providing real-time support to our remote and onsite teams.
Key Responsibilities
- Provide IT support focused on Vicidial and VOIP system management
- Activate caller IPs and update tracking sheets before and during shifts
- Manage DIDs and CID groups (activation, deactivation, replacement)
- Monitor VOIP usage and generate daily consumption reports
- Troubleshoot VOIP and call-related issues promptly
- Upload, delete, and manage call recordings as requested
- Perform list uploads, remove duplicates, and distribute list results
- Create and manage user credentials; maintain access logs
- Coordinate with service providers for projections, renewals, and service support
- Assist agents with equipment troubleshooting related to client tasks
- Perform other IT and system-related duties as needed
Qualifications
- Proven experience with Vicidial or similar dialer platform (required)
- Minimum 1 year of experience in IT support, VOIP systems, or dialer management
- Strong understanding of Vicidial, VOIP systems, DIDs, SIP, and IP configurations
- Familiarity with call center operations and troubleshooting call flow issues
- Proficient in Gmail, Google Sheets, and Microsoft Excel
- Basic knowledge of user access control and data accuracy best practices
- Strong problem-solving skills and attention to detail
- Capable of prioritizing and resolving live technical issues under pressure
- Effective communication and coordination skills
- Valid NBI clearance (required); high integrity and accountability
Equipment Requirements
- Laptop/Desktop: Intel or AMD 64-bit processor, minimum 8 GB RAM
- Headset: Noise-canceling computer headset
- Webcam: High-resolution
- Internet: Wired connection, minimum 10 Mbps
- Software: Microsoft Office, PDF Reader, AnyDesk, Google Drive, Discord, Zoom
Why Join Us
- Permanent work-from-home or hybrid setup (Batangas City office)
- Full-time and long-term employment
- Basic salary plus government-mandated benefits
- Health benefits, leave credits, bonuses, and other incentives
- Salary based on skills, attitude, performance, and attendance
- Opportunities for professional growth and promotion
- Work with US-based clients
- Training duration: Less than one month
We Look Forward to Working With You
Apply today and take the next step in your IT career with a team that values your technical expertise and commitment.
Job Types: Full-time, Permanent
Pay: Php14,000.00 - Php15,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Experience:
- IT support, VOIP systems, or dialer management: 1 year (Preferred)
Work Location: Remote