Role Summary
We’re looking for experienced live chat or customer service agents interested in joining a VIP-focused beta program. Agents will engage webstore visitors in real time to reduce cart abandonment and drive conversions. This is a great opportunity for those seeking to grow into strategic, client-facing support roles.
What you'll do:
- Engage customers in real-time via live chat
- Assist with checkout and purchasing questions
- Help optimize webstore performance for VIPs and everyday players
Requirements
What we’re looking for:
- 2+ years in live chat, sales and customer service roles
- Excellent written English and fast typing speed
- Empathy, professionalism, and a sales-savvy mindset
- Bonus: Familiarity with Helpshift or similar platforms
Location: Manila
Start Date: July
Schedule: Full-time, shifting coverage
Benefits
- Monthly non-taxable allowances
- Monthly skills premium - taxable allowance coterminous to the role
- HMO and Life Insurance
- Paid Time Offs
- Annual Wellness Subsidy