- Receive inbound calls from policyholders in a contact center environment
- Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments
- Accurately interpret and verify billing transactions
- Respond to simple as well as complex billing inquiries from policyholders
- Provide policyholders with technical support on The Client systems
- Follow up with policyholders on outstanding items in a timely manner
- Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
- Perform other duties as needed
- Experience of up to 1 year, preferably in a customer service environment
- Some post High School education preferred
- Excellent telephone etiquette and service delivery skills
- Strong communication skills and effective listening abilities
- Effective organizational and time-management techniques
- Exhibit patience and a positive outlook when working with policyholders
- Contribute to an environment of accountability, collaboration and teamwork
- Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
- Able to commit to the entirety of the training program and work within a structured operations environment
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