The Branch Manager is responsible for overseeing the day-to-day operations of the store to ensure consistent product quality, excellent customer service, and achievement of sales and profitability targets. This role requires strong leadership in managing people, resources, and processes to uphold company standards in food, service, cleanliness, and compliance while driving store growth.
DUTIES AND RESPONSIBILITIES:
Operational Excellence & Sales Growth
- Ensure quality consistency of food and service across all shifts.
- Develop and implement store sales plans and marketing initiatives to increase revenue and profitability.
- Execute national and local marketing initiatives, promotions, and campaigns seamlessly.
- Monitor customer feedback ratings; resolve complaints promptly and ensure no major complaints are recorded.
- Establish community relationships and support activities aligned with the company’s corporate social responsibility programs.
Financial & Administrative Management
- Accurately report daily sales and ensure timely daily bank deposits.
- Perform spot audits of inventory, cash deposits, petty cash fund (PCF), and change fund (CF).
- Operate and oversee POS systems, aggregator platforms, Paymaya, and other electronic devices properly.
- Balance cash registers daily and generate accurate reports for credit, debit, and cash transactions.
- Ensure proper handling of refunds, voids, coupons, gift cards, and other cash-equivalent transactions.
- Manage branch P&L (utilities, labor costs, repairs, maintenance) and ensure alignment with financial targets.
- Provide timely and effective corrective action plans for audit findings (financial, food, service, cleanliness).
Inventory & Supply Chain Management
- Ensure accurate daily inventory reporting; immediately escalate any discrepancies.
- Oversee proper forecasting and requisition of commissary items and raw materials, especially during peak seasons and holidays.
- Monitor and ensure correct storage of frozen, chilled, and dry goods.
- Prevent stock-outs and ensure no declaration of “86” items (out-of-stock).
- Ensure store materials, packaging, and supplies are always available.
Customer Service & Quality Assurance
- Uphold 100% compliance with FSC Audit (Food, Service, Cleanliness).
- Ensure strict adherence to the Six Steps of Sequence of Service.
- Welcome and engage customers, ensuring a positive dining experience.
- Resolve customer complaints effectively and in a timely manner.
- Monitor and maintain acceptable customer feedback survey ratings.
People Management & Training
- Manage staff scheduling with strict line adherence to ensure ACES (Accuracy, Compliance, Efficiency, Service).
- Control labor costs and avoid unnecessary overtime.
- Ensure all staff maintain proper grooming, hygiene, and valid health cards.
- Train and develop new and existing employees on customer service standards and SKU/product knowledge.
- Conduct monthly one-on-one feedback sessions with staff.
- Perform timely and complete employee performance evaluations.
- Provide ongoing coaching, mentoring, and succession planning.
Compliance, Safety & Maintenance
- Ensure store compliance with company standards, policies, and government regulations.
- Report and attend to all repairs and maintenance concerns; ensure priority issues are resolved within 24 hours.
- Ensure monthly audit compliance and resolve findings with committed action plans.
- Enforce workplace safety, food safety, and sanitation procedures at all times.
Job Type: Full-time
Pay: Php19,000.00 - Php23,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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