Client Focus:
- Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
- Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
- Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
- Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan
People:
- Oversee adherence to defined processes in GHRS
- Lead process efficiency, monitoring of workload and the implementation of the improvement projects
- Identify the potential for better team efficiencies and agree with the leader on their implementation
- Proactively provides immediate and specific constructive feedback and recognition evenly across own team
Operational Excellence and Innovation:
- Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
- Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
- Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers
The Requirements
- Bachelor's degree required
- Strong experience in an HR Shared Service Centre and experience in onboarding required
- Prior team lead experience preferred but not required
- Prior experience in using Oracle will be preferred
- Strong leadership skills
- Strong written and verbal communication skills
- Ability to plan and prioritize workload
- Ability to use own initiative but work under instruction as required
- Ability to work as part of a team and alone with a ‘can do’ attitude
- Maintain good working relationships with colleagues across HR
- Ability to provide a high standards of customer care
- Methodical and organized approach
- Quick Learner and self-motivated
- Flexible and Adaptable to Changes
- Working knowledge of Excel and Word will be preferred
- Willing to be assigned to North America hours
- Open to hybrid work setup and will report to our BGC office
WTW is an equal opportunities employer
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