The Role
Client Focus
- Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes
- Ensure adherence to identified service level standards and metrics
- Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
- Assists with maintaining accurate employee records including associate personal files
- Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Teamwork
- Follow the defined processes in HR Services
- Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects
- Identify the potential for better team efficiencies and collaborate with the leader on their implementation
Integrity
- Responsible for keeping employee data accuracy and privacy
- Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS
Respect
- Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
- Enrich the processes and the value-added services for the internal customer
Excellence
- Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing
The Requirements
- Bachelor’s Degree or equivalent in human resources, business or related field preferred
- With 2 years of experience in HR Services
- Strong written and verbal communication skills
- Ability to plan and prioritise workload
- Ability to use own initiative but work under instruction as required
- Ability to work as part of a team and alone with a ‘can do’ attitude
- Maintain good working relationships with colleagues across HR
- Ability to provide a high standards of customer care
- Methodical and organised approach
- Quick Learner and self-motivated
- Flexible and Adaptable to Changes
- Working knowledge of Excel and Word will be preferred
- Must be amenable to APAC shift
WTW is an Equal Opportunity Employer
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