Chat Moderator

Company Description

Evolution proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 23,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.

At the heart of our success lies a dynamic and creative environment, fostering unparalleled opportunities for both personal and professional advancement.

We’re opening our first studio in Cebu—and we’re looking for a Back Office Administrator to join our team at Evolution Cebu.

Job Description

• Monitoring and moderating Live chat for Evolution’s games;
• Ensuring that all players behave according to the rules of the chat;
• Assist players with queries regarding the game concept, rules, payouts etc.
• Escalating technical issue to Customer Support when they appear in the public chat;
• Engaging with both players and game hosts to make the player experience more fun and entertaining;
• Communicating with players during service downtime;

Qualifications

• Full professional proficiency in English and fluent in reading and writing in Tagalog. Understanding Cebano
• is a plus.
• Basic user of standard software applications, including MS Office, Windows, etc;
• High sense of responsibility
• The ability to accurately fulfill the direct management orders and work tasks;
• The ability to work in a team;
• The ability to work in shifts (including night);
• Detail-oriented
• Customer oriented;
• Good communication skills.

Additional Information

We offer: 

• A key role in launching and managing our first studio in Cebu, Philippines
• Competitive remuneration package
• A unique opportunity to gain extensive hands-on experience
• Professional and personal development opportunities

If you are interested apply by sending in your resume/CV.