Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Interaction Support Supervisor!
What is this role about?
The Customer Interaction Support Supervisor plays a critical role in supporting and driving the company’s performance objectives by directly influencing customer satisfaction, loyalty, and brand reputation.
What will YOU do?
- Oversee day-to-day operations of the Customer Interaction team to ensure timely and empathetic responses.
- Evaluate individual and team performance, and provide coaching as needed
- Maintain deep familiarity with the company’s products, services, promotions, and policies to support accurate and effective customer interactions.
- Utilize CRM tools such as Freshworks to track, manage, and analyze customer interactions.
- Interpret relevant data from the interaction database to identify trends, recurring issues, and opportunities for service improvement
What will YOU need?
- At least three years experience as a customer service agent in a BPO/call center setting (voice and non-voice)
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