Job Title: After-Hours Workforce Coordinator
Support Department: After-Hours Workforce Coordinator
Reports to: Mobilisation Team Leader
SUMMARY OF POSITION
Overview: We are seeking an organized and proactive After-Hours Workforce Coordinator to manage and oversee workforce operations outside regular business hours. This role involves liaising with clients, managing candidate placements, and ensuring smooth workforce coordination for day-to-day operations. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and can handle multiple tasks simultaneously while maintaining high accuracy and efficiency.
Key Responsibilities:
- Runs virtual reception for the branches after close of business hours.
- Assists clients with labour requests (Job Orders and Shift Fills)
- Screens and books applicants to check their suitability for roles available.
- Creates candidate profiles and sends out client-specific inductions to suitable applicants.
- Updates candidate records and database with their availabilities and work preferences
- Liaises with Clients and Branch Consultants regarding absences, tardiness, and staff replacements.
- Reaches out to candidates that are in the database pool to offer potential roles or shifts available for day-to-day jobs.
- Creates placements and filling in vacancies using the client’s existing system.
- Carries out shift cancellations and changes to the rosters as per request by the clients and branch consultants.
- Sends and confirms weekly rosters for different clients.
- Responds to emails and ensures that tasks are carried out promptly.
- Answers payroll queries and submitting tickets as needed.
- Conducts visa checks and other ad-hoc tasks as per client requests.
Qualifications and Skills:
- Minimum 2 years of experience as a Customer Service Representative handling an Australian account.
- Experience in international recruitment is an advantage.
- Strong communication skills
- Detail-oriented with exceptional organizational skills.
- Ability to work effectively in a team and individually.
- Proficiency in using relevant recruitment software and systems.
- Can start immediately.
Location:
Our office is conveniently located in Ortigas Center, Pasig City. We welcome applicants from Mandaluyong, Makati, Taguig, Pasig, Quezon City, and nearby areas.
Perks, Benefits, and Opportunities:
- Competitive Salary Packages.
- Pioneering position with excellent career advancement opportunities.
- Fulltime - Permanent employment.
- Company events.
- HMO upon regularization.
- Vacation, Sick, and Birthday Leave upon regularization.
- Annual VL Cash Conversion
LinkedBPO is an equal-opportunity employer. We welcome applications from all qualified candidates.
Job Type: Full-time
Benefits:
- Health insurance
Supplemental Pay:
- 13th month salary
Application Question(s):
- We must fill this position urgently. Can you start immediately?
- How long is your experience handling Australian Clients? (In years)
- How many years of work experience do you have with Customer Service Representatives?
- Are you willing to work onsite?
- How much is your expected pay
Work Location: In person
