About Brainbox
Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
We in Brainbox are looking for a Student Support Representative who can responds to students' inquiries in an accurate and timely manner.
This is an exciting opportunity for an experienced Student Support Representative to join a growing and innovative company, to expand and further develop their career.
- An experienced team of professionals to collaborate with and learn from
- Agile development environment focused on high quality and impact work
- Great culture, flexible working practices, and life balance
Duties and Responsibilities
- Handle incoming and outgoing calls from students
- Respond to tickets in a timely manner
- Manage support tickets
- Handle customer complaints, provide appropriate solutions and alternatives
- Provide customer support in an accurate and timely manner
- Rely inquiries and requests to appropriate person or department
Qualifications
- At least 3-4 years of experience as a CSR
- Must have great attention to details
- Strong oral and written English communication
- Has pleasant voice and good manners
- Has good personality and can blend well with a team
- Knows how to deal with harsh customers
- Adaptive and willing to learn
- Interpersonal skills
Perks
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5h week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and possible online practical tests.
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.
Job Type: Full-time
Schedule:
- Day shift
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your desired salary?
- Available start date:
Experience:
- Customer Support Representative: 3 years (Preferred)
