E-commerce Account Manager

Key Responsibilities:

• Cold calling to proactively pursue new prospects to grow the customer base.
• Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts.
• Focus sales efforts by using reports to analyze existing and potential sales understanding opportunities.
• Meet all sales objectives and handle all aspects of completing a sale including paperwork.
• Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports.
• Resolve customers’ complaints by investigating problems, developing solutions, and making recommendations.
• Managing and understand each customer’s needs to build strong long-term relationships.
• Maintain long-term relationship with customers.
• Consistent communication with long-term customers.
• Develop and maintain positive relationships with support departments (warehouse, customer service, and accounting).
• Coordinating in-store sales training with vendors and customers.
• Attend vendor training to increase product knowledge.
• Deliver ongoing exceptional customer service with your accounts.

Requirements:

• Minimum 2- 3 years of sales, account management, and customer service experience
• Excellent written, verbal, and interpersonal communication skills in English (C1 Level).
• Ability to communicate and hold a conversation with decision-makers.
• Preferably from a wholesale distribution, retail, and/or manufacturing background (with over 1000 sku's).
• Experience with Business-to-Business sales; Retail sales experience is plus.
• Capacity to sell wholesale physical products.
• Proven track record of cold calling to acquire new business.
• Need to have strong customer service skills and the ability to create and maintain long-term relationships with clients.
• Extremely well organized and detailed oriented with excellent time management in a fast-paced work environment.
• Ability to develop in-depth knowledge about products and markets.
• Proficient in Microsoft Office.
• The candidate must be amenable to use Teramind.

What We Offer:

• A fully remote position with flexibility to manage your own schedule.
• Opportunities to work with a diverse range of clients.
• A supportive team environment focused on growth and development.
• Competitive compensation and benefits based on experience.