Front Office Associate

SCOPE OF WORK

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Collects incidental deposits of arriving guests.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Maintains a positive and friendly attitude even under high pressure and demeanor.
• Overseeing VIP guests, arrivals and departures. o Coordinating and multi-tasking job duties in a busy environment.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Process guest check-outs., late checkouts, early check-ins, special requests, and day use rooms.
• Maintain close contacts with housekeeping, engineering, lobby, food and beverages, and other coordinating departments.
• Should possess detailed information about the Hotel, city as well as the competition.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Uses proper telephone/communication etiquette.
• Communicate services and amenities of the hotel to guests.
• Distribute room keys to registered guests in the hotel when the arrival errand card is presented.
• Answer incoming calls for guests and report all messages.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Give proper and complete handover to the next shift o Follow the house rules and policies laid down by the management. o Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Must possess strong organization time management skills, attention to detail.
• Assist in administrative and clerical tasks as needed. o Must be guest service focused and a team player.
• And other work related.

Job Types: Full-time, Permanent

Pay: Php12,000.00 - Php17,000.00 per month

Language:

• English (Preferred)

Work Location: In person