Operational Excellence
- Plans objectives and establish responsibilities and procedures for attaining objectives.
- Knows the use of the software used by the group
- Monitors department to ensure service standards are within Ascot standards.
- Works with all departmental heads ensuring cohesive, dependable and efficient service delivery.
- Ensures the adherence to a continuous effective quality audit system, including efficient customer feedback processes.
- Initiates corrective process where required.
- Works in the capacity of a GRE as the roster requires Reporting
- Completes required reports in appropriate format and within set timeframes. Internal / External
Relations & Communication
- Represents the Ascott Group in a professional manner in all contexts, ensuring positive relationships are developed and maintained with all relevant external parties, including government, industry and regulatory bodies and suppliers, where applicable.
- Works with all departments to achieve levels of service quality that meet the expectations of guests and Ascott standards
- Conduct meetings and briefings for the department, ensuring effective and efficient communication processes. Human Resource Management and Leadership
- Ensures strategies and practices are in line with corporate targets and guide lines to facilitate the effective staffing of departments, so that financial and service quality targets are achieved.
- Manages and conducts The Ascott performance appraisal process for subordinates twice yearly.
- Identifies, implement and monitor relevant development programmes ensuring transfer of knowledge into the workplace.
- Ensures delivery of required Ascott skills and development programmes, including and not limited to: Orientation; Skills development; Customer Service programmes.
- Identifies and develops talent, ensuring a succession plan for self and subordinates.
- Facilitates and champion the Ascott goals, behaviours and philosophies.
- Ensures compliance with all corporate and local human resource regulatory requirements. Sales &
Marketing
- Knows, follows-up and develops customer relations General
- Perform any additional duties or projects as directed by the Company
- Ensure that Ascott Policies and Standards are maintained at all times, and that any corporate initiatives are implemented.
- Ensure compliance with all relevant legislation
- Work co-operatively with the corporate resources including corporate office in (cluster).
- Achieve Key Performance Indicators as set and agreed to
- Manage emergencies situations, ensuring the safe protection of customers, staff and the business.
Authority
- Ensure compliance and implementation of authority limits outlined in the Ascott Delegation of Authority Policy Manual.
- Financial authority is outlined in the Ascott Financial Authorization Limits guidelines
Job Type: Full-time
Pay: Up to Php18,000.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 06/30/2025
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