Role
We are looking for a proactive HR & Admin Manager to support our 24/7 customer service operations, with a strong focus on night shift requirements. This role oversees end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, compliance, and office administration, ensuring seamless operations across all shifts.
Key Responsibilities
Recruitment & Onboarding
- Lead recruitment efforts for 24/7 teams, particularly for night shift roles.
- Manage full-cycle hiring: job postings, candidate screening, interviews, onboarding, and orientation.
HR Operations & Compliance
- Oversee timekeeping, scheduling, payroll, and benefits administration, ensuring accuracy in night shift differentials and overtime pay.
- Ensure compliance with Philippine labor laws and statutory benefits.
Employee Relations & Retention
- Act as the primary HR contact for night shift employees, addressing concerns and promoting engagement.
- Develop and implement engagement and retention programs tailored for night shift workforce.
Administration & Facilities
- Manage office operations and housing support for 24/7 teams, including night-time logistics, security, and transport.
- Oversee procurement of supplies, IT equipment allocation, and vendor management.
Reporting & Shift Coordination
- Prepare HR reports (headcount, attrition, recruitment progress, etc.).
- Ensure smooth shift handover between day and night operations.
- Align HR policies and reporting with the international HQ team.
Qualifications
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
- 5+ years of HR experience, with at least 2 years in a managerial role.
- BPO or customer service industry experience preferred; familiarity with 24/7 operations is a plus.
- Strong knowledge of Philippine labor law, night shift differentials, and statutory benefits.
- Excellent communication skills in English and Filipino, with strong cross-shift coordination capabilities.
- Proficient in HRIS, payroll/timekeeping systems, and MS Excel/Google Sheets.
- Willing to work on a permanent night shift (9:00 PM – 6:00 AM) and flexible to support cross-shift needs.
- Willing to work onsite in Baguio City
#wearehiring
Job Type: Full-time
Application Question(s):
- How much is your expected salary?
Work Location: In person
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