Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
POSITION SUMMARY:
The HR Services Knowledge Article Management Analyst is responsible for creating, curating, maintaining, and optimizing HR knowledge articles to ensure employees have access to accurate and up-to-date HR policies, procedures, and guidelines. This role collaborates with HR subject matter experts, service desk teams, and other stakeholders to drive knowledge-centered service (KCS) principles and improve self-service capabilities for employees.
JOB RESPONSIBILITIES:
- Develop, review, and maintain HR knowledge articles and process documentation to ensure clarity, accuracy, and alignment with company policies, local laws, legal regulations, and the Vertiv Operating System (VOS) while driving continuous improvement initiatives.
- Implement and promote Knowledge-Centered Service (KCS) methodologies to improve the quality and accessibility of HR knowledge.
- Collaborate with HR subject matter experts (SMEs) to validate and enhance knowledge content.
- Maintain version control and ensure HR knowledge articles align with company policies, industry best practices, and compliance requirements.
- Conduct regular knowledge audits to assess content accuracy, relevance, and effectiveness.
- Monitor knowledge usage and engagement metrics to identify opportunities for content improvements and self-service enhancements.
- Work with AskHR system admin and developer to optimize the HR knowledge base structure, categorization, and search functionality.
- Provide support on other adhoc activities that requires knowledge management, documentation and process optimization.
- Provide training on knowledge management best practices and tools.
- Stay updated with industry trends and best practices in knowledge management and HR service delivery.
JOB QUALIFICATIONS:
- With at least 3-year experience in HR support or a similar role
- Experience managing knowledge bases, documentation tools, or HR systems (e.g., ServiceNow, AskHR, or other knowledge management platforms).
- Advanced proficiency in Microsoft Office applications.
- Excellent written and verbal communication skills with the ability to create clear, concise, and user-friendly HR knowledge articles.
- Strong understanding of knowledge management principles, content lifecycle management, and version control.
- Detail-oriented with strong organizational and project management skills.
- Ability to collaborate with HR subject matter experts (SMEs), system administrators, and cross-functional teams.
- Strong critical thinking and problem-solving skills to enhance knowledge accessibility and user experience.
- Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
- Ability to analyze knowledge usage metrics, audit findings, and trends to drive continuous improvements.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
