• Assist in the planning, implementation and communication of employee and labor relations programs and procedures; monitors the effectiveness of the programs and recommends modifications as needed.
• Compile information and statistics on the economic impact of proposals of both labor and management.
• Provide information regarding grievance procedures, disciplinary actions, and other employee relation practices to the management.
• Participate in meetings between labor and management to discuss and attempt to resolve issues of mutual concern.
• Gather initial information from employees regarding work-related problems, evaluates issues, and refers the issue for appropriate action.
• Responsible for pulling and analyzing HR employee statistics and progress reporting.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.
Education:
• Minimum of 2 years university and 2 years work experience or Bachelor's Degree.
Experience:
• One to three years related experience required.
Knowledge, Skills, Abilities & Other Characteristics:
• Strong analytical skills, be self-directed, organized, possess follow through skills and have the ability to work independently.
• Advanced Excel skills required [e.g., pivot tables, vlookups, subtotals, etc.).Excellent prioritization and organization skills.
• Strong analytical skills. Process and detail focused
• Ability to deal with demanding and changing environment. Ability to consistently deliver under pressure. Must be self-directed, flexible, motivated and work well independently as well as with a team.
• Ability to identify priorities, organize and manage time effectively.
• Work under supervision with increased responsibility.
• Ability to maintain the highest level of confidentiality.
• With full understanding of the local, legal and global requirements related to people. Knowledge and compliance with all company policies and procedures.
• Demonstrated attention to details and ability to handle multiple tasks, meet deadlines and maintain quality of work.
• Excellent skills in verbal communication and presentation, to analyze the information and report accordingly.
• Able to perform regular and complex functions of the position with limited supervision.
• Duties and tasks may be slightly difficult in nature and may require some evaluation and ingenuity.
• Ability to interpret rules, regulations, and contractual provisions; create and maintain effective relationships with labor organizations, management, employees, and the public; conduct and make recommendations based on data research, analysis, and evaluation; and maintain confidential and sensitive information.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
