Agents are tasked with receiving outbound and inbound warm calls related to whichever campaign they are assigned to, and will be measured based off of the amount of transfers they are able to generate per call taken.
Their job is to qualify the leads that are dialed for them by using active listening techniques, proper tone, scripts, and salesmanship, all while adhering to compliance and policy. They will have access to a script, a rebuttal script, unlimited training (in either English or Tagalog) from an expert in the field, and incentives for good performance. They can also request recordings from past trainings, or their own training.
Agents normally take anywhere from 400-600 calls a day, about half of which are sellable. A call can range anywhere from 5 seconds to about 5 minutes, depending on how the call evolves. They will also have 3 breaks throughout the day, and may make real time requests for additional breaks for reasons such as burn out, mental illness, or emergencies.
They will have a lengthy introductory training that covers all tasks, responsibilities, and tricks needed to know.
Pay Rate: $4 USD/hour pay-to-candidate rate, plus commission based on the Philippines.
Responsibilities:
- Maintain a transfers per hour of at least 1.5 (ideally 2+).
- Maintain a success percentage of at least 4% (ideally 5%+)
- Maintain a billable percentage of at least 45% + (ideally 50%+).
- Memorize scripts and rebuttals.
- Learn the dialer they are operating calls from.
- Reach out for help or support when needed.
- Take 400+ calls every day (most of which are very short in length).
- Display confidence, consistency, charisma, and compliance at all times.
- Learn a base knowledge on the product they are providing/representing.
- Work 7 hours out of an 8 hour day (some may be eligible for longer shifts if they choose).
An ideal candidate will:
- Have exemplary English speaking capabilities.
- Be willing to evolve their styles based off of trainings.
- Stay consistent throughout the day.
- Have little to no social anxiety (or the ability to hide it very well if they do).
- The ability to work 7 hours out of an 8 hour day.
Experience at a high level is a bonus, but not always a necessity if a candidate matches all of the other traits.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
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